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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. We will notify you once we’ve received and inspected your return, and let you know if it was approved or not. Buyer assumes responsibility for all return shipping costs unless the item was not received as described. Unfortunately, we cannot accept returns on sale and clearance items or eGift Cards.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you choose an exchange, you can select any cymbal listed and let us know. After your return is approved, your new cymbal will be shipped for free within Continental USA. For other destinations please see our shipping policy. If the cymbal you exchange costs less than your original purchase, we'll refund you the difference. If the new cymbal costs more, we'll charge you for the difference in price.
If you choose to be refunded and your return is approved, you’ll be automatically refunded on your original payment method. Our Shopify Payments gateway doesn't charge back the 3% fee for refunds on Credit/Debit Card, Google Pay transactions. For Amex Credit Card and the rest of the world other than USA this fee is 4%. If you check out with PayPal this fee is 3.5% and with Amazon Pay this fee is 2%. If you use Shop Pay Installments this fee is 6%. If you choose to return your purchase these transaction fees will be deducted from your refund unless the item was not received as described.
Returning a combo cymbal for replacement is the same as returning any other item. Refunds, however, are different: if you only return part of the combo deal, the combo discount will be subtracted from your refund.